- All refunds must be in their original, re-sellable
condition. All paperwork (including warranty cards,) documentation,
and usually packaging must be included.
- If a product is received defective, we will exchange
it for another of the same item; we will also re-credit your
credit card for the shipping costs incurred, as long as you
follow our return-merchandise policy. If the item is no longer
in stock, we will offer a free upgrade of that item.
- All OEM products are to be handled by their respective
manufacturers. You can find their web address on the backs of
their packaging. If their packaging has been opened and/or damaged,
they are not eligible for refunds.
- All other (aftermarket) products are covered by a
six (6) month return policy; if the product becomes defective
at any time during the first 6 months after your original purchase
date, we will ship you a replacement. If we no longer carry
that product, we will replace it with an upgrade, or similar
product.
- Packages we receive without the proper RMA information
will be refused, and S&C will not be responsible for any
of the shipping costs.
- Rushed orders (orders in which you, the customer,
requests non-standard shipping, and rushed processing) will
not be eligible for full shipping cost refunds, regardless of
the reason for return.
- All non-standard ($4.95 standard) shipping costs
will be non-refundable.
- Items with opened software are no longer eligible
for refund exchange.
- We reserve the right to determine whether or not
any refund/exchanged item has violated the Acceptable Use Policy.
Any refunded or exchanged items which violate this policy are
no longer eligible for our warranty, or 30 day money-back guarantee.
Items which we feel have violated this policy will either be
held, or re-shipped back to the customer, at the customer’s
expense.
- We assume that most items you use will receive some
wear-and-tear. Any item which has received noticeably more than
average wear-and-tear will be exempt from all warranty and refund
agreements. This includes, but is not limited to: heat damage,
water damage, intentional tampering, extreme physical damage
(i.e., an internal battery with gauges in its case) and recurring
returns or exchanges.
